Reviews

Aaron Tam
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I had used Ace Plumbing inspection the day right after thanksgiving. They arrived on time, professional and explained when the inspection entails. After the inspection he explained where the sewer lateral is having issues and if the sewer lateral is being replace he proposed a location and removal a tree and bushes so the roots will not effect the installation and future issues.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Sarah Bean
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Ace was amazing! Not only is their pricing very fair (we really got gouged by another company to not even complete the work and gave us an estimate that would literally have been twice as much money.) The guys who came out were super professional, on time and courteous. Their office staff were awesome. They completed the job in one day and will only take full payment AFTER the city inspection of the work is signed off. I can't say enough good things. Thank you!! Service: Outdoor plumbing system repair e on pricing, and do excellent work.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Peter Prato
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I've worked with Sean and Ace Plumbing twice and both times have been solid. We had a minor emergency the second time on a holiday and Sean and his team were on top of it. They got our old water heater out and a new water heater in, along with addressing old rusted pipes and leaking, within 48 hours of contacting them. Amazing. I highly recommend working with these people. They're prompt, competitive on pricing, and do excellent work.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Water heater repair, Plumbing pipe repair, Plumbing leak detection, Water heater installation, Toilet repair, Garbage disposal installation
Behnam Vadi
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These guys ROCK! Their logo is iconic here in SF, and their team is even more fantastic. Russ showed up within 1.5 hours of my call, quickly assessed the issue, and found the culprit — a clogged drain line from the kitchen. He was fast, ultra knowledgable, and best of all, HONEST. Russ took the time to explain each step of the way, including the options + pros & cons, without acting like a pushy salesman.

Positive: Professionalism, Responsiveness

Service: Sewer cleaning
Brendan Aiello
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I work in property management Ace Plumbing & Rooter (particularly Sean and his team) are my go-to resource for everything plumbing. We use them frequently for rooter work and have used them for sewer lateral repairs and replacement in the past. Good people all around, know their stuff with fair pricing. I would recommend again and again.
John Beglin
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Jonathan and the team are spectacular!! The crew is friendly and professional. Just a world class team with expert technicians. Would definitely recommend.

Positive: Professionalism, Punctuality, Responsiveness

Service: Plumbing pipe repair
Adam H.
San Francisco, CA
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We discovered that we had an interior gas leak (yikes!) and PG&E shut off our gas. We had no heat or hot water, and needed to install a brand new gas line!

Carlos came quickly, assessed the situation, and formulated a plan. Soon after, he, Francisco and Ediberto did the installation and pressure testing, so we were ready to go. Carlos helped me navigate the inspection requirements with the City of San Francisco. Soon afterwards, PG&E restored service. We were back in business by that evening.

I also want to commend Chelsea and the rest of the team in the office for getting Carlos out, and generating and processing the estimate quickly. We were really in a pickle, and I really appreciate how seriously they took our problem and how quickly they responded.
Mei-ying W.
San Francisco, CA
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My husband and I were introduced to Ace Plumbing services when we became home owners over a dozen years ago. The plumbing staff have consistently addressed our issues, whether it was a wall pipe needing to be replaced or a backed up toilet.

Our regular plumber, Phillip, consistently goes out of his way to help us. In our previous home, we discovered a slow gas leak from old pipes needing to be replaced. He went out of his way to shift his schedule around to address this urgent project and held a high degree of skill and professionalism until the issue was corrected.

Most recently, we met a different plumber, Jordan. He answered our call as his last job of the day, and addressed our slow to drain shower with that same level of attention to detail. Thank you, Ace Plumbing & Rooter!
Norman N.
San Francisco, CA
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From the office to the technician, my experience with Ace was excellent. Ace was one of the few companies who answered and was able to dispatch a technician immediately.

When our technician, Shamir, arrived, he was personable and knowledgeable. Based on my description of issues, he was able to quickly diagnose the problem and clearly explain the proper course of action to resolve the problem - even taking me step-by-step through the process.

Shamir proved to be an experienced and knowledgeable plumber and was also a pleasure to have in our home - he took the time to interact with my young son in a friendly manner while also taking care of the job quickly and cleanly.
Olivia T.
San Francisco, CA
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I woke up one morning to a puddle around a toilet on 2nd floor and then a few hours later there's a puddle downstairs in the garage directly beneath the toilet. I reached out to Ace Plumbing and originally they said the earliest they have availability was two days, but they did a little scheduling magic and was able to send someone that day few hours after my call. Kenner came and assessed the leak - found it immediately... it was a cracked toilet! I thought toilets cracked only in Bourne Identity fight scenes. In any case Kenner was able to come next morning to replace the toilet and opened some spots in the garage ceiling downstairs to drain the accumulated water under the toilet. I really appreciated that Ace was able to help me so quickly, and they were really helpful in texting because I am hard of hearing and can't hear on phone.
Aaron M.
San Francisco, CA
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Update: after five years, and several jobs, Ace is still my go-to plumber.

Since the first job I've had them out for, I've used them for sewer line reroutes, a supply line fix, installation of a whole house pressure regulator, and a couple clog removals. At this point I don't even bother getting competing bids. Ace, you've earned 5 stars.

Our most recent plumber from Ace, Phillip, is solid. We've also had good luck with Jimmy and a couple other guys. I've noticed excellent coaching and mentorship when all of them work with junior guys.
Damara R.
San Francisco, CA
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I have a complex sewer system that needed to be repaired . Ace Plumbing & Rooter had repaired it. Over the years since the sewer was fixed , problems arose . Jonathan Millington, the owner of ACE , came out himself over and over again honoring his warranty . And Jonathan has committed himself to coming back again if problems arise . Jonathan is a man of his word , and in this day and age , this can be difficult to find .

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Here at Ace Plumbing and Rooter Inc., we truly appreciate all of our customers around the San Francisco Area, from Brisbane to San Bruno, and Pacifica to Daly City. We hope you appreciate our business too. So if you have had a plumbing or sewer repair experience with us that you want to talk about, we’d love to hear your feedback!

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