Plumbing issue: Sewer Repair – Trenchless Sewer Replacement
Location: San Francisco, CA

Customer notes:
“Ace Plumbing replaced my sewer line invaded by tree roots using trenchless system. The provider was punctual and explained why my sewer line was backing up. The coupon from this list helped expenses.

In addition, due to the cost of the job, provider worked with me to come up with a payment plan.
Job site was kept clean and provider was responsive with all of my questions and concerns (and I had a lot!!). I am using the provider again for another plumbing issue in my house (as I’m typing this review!) Also, office staff is very friendly and courteous!!”

Plumbing issue: Clogged Sewer Line – Drain and Sewer Repair
Location: San Francisco, CA

Customer notes:
“I worked with Ace to do a sewer inspection on my new home because it had two large, mature trees growing in front – we were worried the roots were having a party up in our sewer line (they were); Ace had come highly recommended by my real estate agent. They were professional, fast and honest; they gave us a realistic quote and told us to get work done in the next 6 months. I liked them a lot.

Five days after moving in to my house, my garage was flooded. I called Ace thinking it was the sewer backing up, or flooding due to the first (the only?!) rain of 2014. Joe and his team came out on a Saturday and discovered that the water main had broken under the sidewalk/front of the house. I needed about 25 shots of Jack Daniels when they told me this, because it was unbelievable bad luck. However, Joe was able to get a team together and fix the water main that day (they worked into the night and brought flood lights out so that we could have water that day), and completed the work that had to be done with the sewage line over the course of the next two weeks.

The guys working on our house were always courteous and professional – they were able to finish our emergency job and fit us in with their packed schedule. They are the only plumbers I’ll call if I need help in the future.”

Plumbing issue: Water Heater Replacement – Water Heater Repair
Location: San Francisco, CA

Customer notes:
“This company does an excellent job start to finish – HIGHLY recommended!!!

After having PG&E shut down my water heater and gas supply (water heater not venting outside, gas leak on the range….) at MIDNIGHT, when they finally arrived Monday – I was so upset. I had moved into this apartment 4 days before – no hot water and now I needed a plumber.

I did a search and called these guys seriously late Monday night. A super pleasant gal took my info and set up an estimate for me the next morning!

They came, were the most competent and upfront of EVERYONE I saw that morning, and when they realized how miserable I was….promised they would try to come THE SAME DAY. To replace a hot water heater, completely design a new ventilation system and fix my gas leak.

True to their word, and importantly their estimate of $1400, they called me when they had an opening and came at 12:30 that day and worked all afternoon.

The guys who worked on it all, Benny and Adrian, were AMAZING. Funny, hardworking and very cool. I felt safe, respected and really enjoyed their company, being that I was a single lady in the house all day.

Everything is in working order and these folks literally turned my situation around in 24 hours.

I cannot recommend them enough!”

Plumbing issue: Insta-hot Repair – Tankless Water Heaters
Location: San Francisco, CA

Customer notes:
“They came to repair an instant hot water heater and ended up having to replace it. They were right on time and very efficient. I was disappointed that he couldn’t repair it but it was a closed box device and not surprising. He was able to get the part and install it in two hours. I didn’t have to go to the store or order anything. He made it work and was done very quickly. The part he charged for replacement part was the price I would expect to pay at a home repair store.”

Plumbing issue: Leak Repair – Leak Detection and Repair
Location: San Francisco, CA

Customer notes:
“I recently used ACE to get some plumbing work done at my building. Overall I am very satisfied with their work. They worked 6 days straight and got everything I needed done to my satisfaction. Benny DelaCruz was the technician in-charge of my project and I thought he did a very good job and was extremely professional in his dealings with me. My only issue was minor attention to detail problems. On two separate occasions I came home to minor leaks that I felt should have been checked prior to them wrapping up for the day.

One leak needed their attention immediately and they came right out and fixed it. The other leak was smaller which was addressed the next day – I would definitely recommend these guys again. I have heard from several folks that these guys are legit and their Yelp reviews validate this.”

Plumbing issue: Tankless Water Heater Problems – Tankless Water Heaters
Location: San Francisco, CA

Customer notes:
“The plumbers came to inspect the tankless water heater which was not always heating our water consistently. They also dealt with a number of other smaller problems. They were very knowledgeable, helpful. It went very well. The water heater filters were cleaned; this was explained to us so that we can do the maintenance ourselves.

The hoses to the washing machine were switched as the washer was getting warm water when it should not. The hoses were not very easy to get to. The kitchen sink faucet was adjusted (rotated 90 degrees) so that less water splashed up on the backsplash.”

Plumbing issue: Sewer Repair – Drain and Sewer Repair
Location: San Francisco, CA

Customer notes:
“I have used Ace for numerous sewer repairs/replacements. Using them multiple times should be a sufficient positive review….! Details: tree roots devastated my sewer pipes in SF. Not only did Jim and Sean act swiftly – but I give them two thumbs up for professionalism, courtesy and responsiveness.

They knew that temporary half-measures would be a waste of money – so they waived fees for snaking and high pressure blasting (even though they did it, just to keep my sewer flowing for a few days while we scheduled a trap replacement). I will never call anyone else.”